Emergency Services Disclaimer

1. Purpose of Disclaimer

This Emergency Services Disclaimer ("Disclaimer") is intended to inform users of the MyDocki digital healthcare platform about the scope, limitations, and conditions of the Emergency and Ambulance Service feature available through the MyDocki App.

By accessing or using the Emergency Service feature on MyDocki, User acknowledge and agree to the terms outlined in this Disclaimer.

2. MyDocki's Role and Scope of Service

• MyDocki is not an emergency response service.
• MyDocki facilitates access to partnered hospitals and licensed ambulance providers who independently operate emergency response services.
• MyDocki's role is limited to connecting users with these third-party providers through the platform, enabling users to request assistance, view estimated costs, and confirm service availability.

3. No Guarantee of Immediate Response

While MyDocki strives to ensure prompt connections between users and emergency providers, we do not guarantee:

• Immediate acceptance or response from ambulance providers;
• Real-time dispatch or arrival times; or
• Availability of specific ambulance types (e.g., BLS, ALS, ICU on Wheels).

Response times and service delivery depend solely on partnered providers, geographical location, network availability, and real-time capacity of hospitals or ambulance teams.

4. User Responsibility in Life-Threatening Emergencies

In the event of a life-threatening emergency, users are strongly advised to contact their local emergency number 112 or 767 (in Lagos and other supported regions) directly, rather than relying solely on MyDocki. MyDocki is not a substitute for government or hospital emergency hotlines.

5. Liability Limitation

To the fullest extent permitted by law:

• MyDocki, its affiliates, management, staff, or contractors shall not be held liable for any loss, injury, damage, or death arising directly or indirectly from the use of the Emergency Service feature.
• MyDocki is not responsible for delays, service denial, miscommunication, or any action/inaction of third-party emergency providers.
• Users acknowledge that MyDocki's role is limited to a digital facilitation platform and does not involve control over medical judgment, emergency dispatch, or treatment decisions.

6. Verification and Partner Standards

MyDocki conducts background verification and compliance checks on all partner hospitals and ambulance providers to ensure they meet minimum medical, licensing, and operational standards.

However, MyDocki does not warrant or guarantee the continuous compliance, conduct, or quality of services rendered by these third parties.

7. Charges and Billing

All ambulance or emergency service charges are determined by the partnered provider. MyDocki only provides an estimated fare (including base fee and per-kilometer rate) calculated using real-time distance metrics.

MyDocki is not liable for price variations or additional costs incurred during service delivery.

8. Indemnity

Users agree to indemnify and hold harmless MyDocki Digital Healthcare, its affiliates, officers, and employees from any claim, action, loss, or liability arising from their use or misuse of the Emergency Service feature or reliance on any third-party provider listed on the platform.

9. Modification and Updates

MyDocki reserves the right to review and modify this Disclaimer periodically to ensure compliance with applicable laws, best practices, and service changes. Users will be notified of updates through the app or email notifications. Continued use of the Emergency Service feature constitutes acceptance of the revised Disclaimer.

10. Contact Information

For inquiries, complaints, or emergency service-related feedback, please contact: