1. Introduction
At MyDocki Digital Healthcare, protecting your privacy and securing your information is a core part of our mission to make healthcare safer and more accessible.
This Privacy Policy explains how we collect, use, and safeguard the information you share with us across our mobile apps, website, and partner platforms. By using any of our services, you confirm that you have read, understood, and agreed to this policy.
2. Definitions
For clarity and legal purposes:
- User refers to any individual or organization using MyDocki's services, including patients, doctors, healthcare institutions, and vendors.
- Personal Data means any information capable of identifying an individual, such as name, contact details, or medical history.
- Processing means any operation performed on personal data, including collection, storage, modification, or deletion.
- Partners refers to verified hospitals, pharmacies, laboratories, and vendors working with MyDocki.
3. Information We Collect
We collect only the information necessary to deliver safe and reliable healthcare services, including:
- Personal Information: Name, contact details, gender, date of birth, and verified ID (where required).
- Medical Data: Consultation records, prescriptions, health reports, and related information shared during virtual or in-person interactions.
- Location Data: Used to help users find nearby hospitals, pharmacies, laboratories, and ambulance services.
- Payment Data: Wallet balance, transaction history, and billing information, securely handled through third-party processors like Paystack.
- Device & Usage Information: Device type, IP address, browser details, and activity logs to enhance app performance and user experience.
4. Legal Basis for Processing Data
MyDocki processes personal data based on one or more of the following legal grounds:
- User Consent: Given when creating an account or using our services.
- Performance of a Contract: To provide consultations, deliveries, and related services.
- Legal Obligations: Compliance with medical, financial, and data protection laws.
- Legitimate Interest: Improving platform security, functionality, and quality of care.
5. How We Use Your Information
We use the data collected to:
- Deliver and manage consultations, pharmacy orders, lab bookings, and emergency services.
- Maintain secure user profiles and health records.
- Process payments and manage user wallets.
- Improve system efficiency and personalize experiences.
- Communicate important updates, reminders, or service notifications.
- Meet our legal and regulatory obligations.
We do not sell user data under any circumstances.
6. Data Sharing and Third Parties
We only share information when necessary:
- With licensed medical professionals during consultations.
- With verified healthcare and logistics partners (e.g., hospitals, pharmacies, labs).
- With payment processors like Paystack for transaction verification.
- With government or law enforcement when legally required.
For cross-border processing (e.g., Google Maps, AWS, Firebase), MyDocki ensures data protection safeguards consistent with the Nigeria Data Protection Act (NDPA 2023) and GDPR standards.
7. Data Storage and Security
We maintain a high standard of data protection using:
- End-to-End Encryption for all communications and medical data.
- Multi-Factor Authentication (MFA) for user and partner logins.
- Secure Storage using recognized cloud infrastructures.
- Access Control ensuring only authorized personnel can view sensitive data.
If a data breach occurs, we will notify affected users and the Nigeria Data Protection Commission (NDPC) within 72 hours as required by law.
8. Medical Liability Disclaimer
MyDocki is a technology platform, not a hospital or clinic.
- We connect users to licensed doctors, pharmacists, laboratories, and vendors but do not provide medical care directly.
- All consultations, diagnoses, and prescriptions are the sole responsibility of the healthcare professionals providing them.
- Users are advised to seek immediate emergency care when necessary.
- MyDocki shall not be held liable for medical decisions, delays, or outcomes resulting from consultations or partner services.
9. Children's Data Policy
MyDocki does not knowingly collect personal data from individuals under 18 years of age without verified parental or guardian consent. If such information is discovered, it will be deleted promptly upon notification.
10. User Rights
Under the NDPA, users have the right to:
- Request access to their data.
- Request correction of inaccurate or incomplete data.
- Withdraw consent for specific data use.
- Request deletion of data (subject to medical record retention laws).
To exercise these rights, contact: support@mydocki.com.
11. Retention Policy
We retain user data only for as long as required to deliver services or as required by law. After that period, information is securely deleted or anonymized.
12. Changes to This Policy
MyDocki reserves the right to update this Privacy Policy from time to time. Significant changes will be communicated via email, app notifications, or our website.
13. Governing Law
This Privacy Policy and any related disputes shall be governed by the laws of the Federal Republic of Nigeria. All disputes shall be resolved exclusively in the courts of Lagos State, Nigeria.
14. Contact Information
If you have questions, kindly contact us at: